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Privacy Policy

OVerview

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from arousingappetites.com (the “Site”).

 

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:

  • “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
  • “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, PayPal address, Amazon account email address), email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

 

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

  • Communicate with you;

  • Improve and optimize the overall buying experience on our site;
  • Screen our orders for potential risk or fraud; and
  • When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site), and to improve, optimize (through retargeting and personalization), and assess the success of our marketing and advertising campaigns.

 

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

 

BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:

  • Facebook: https://www.facebook.com/settings/?tab=ads
  • Google: https://www.google.com/settings/ads/anonymous
  • Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

 

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

 

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

 

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

 

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

 

MINORS

While the contents of this site are generally not considered offensive material and inappropriate for underage audiences, the Site is not intended for individuals under the age of 13.

 

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at contact@arousingappetites.com or by mail using the details provided below:

Arousing Appetites

[Re: Privacy Compliance Officer]

1342 Potomac School Road McLean Virginia US 22101

 

 

Last Updated: 24 May 2018

Keep in Touch!

Shipping, Returns & Exchanges

Shipping

One way we are able to save money for our customers is by shipping every order directly from our warehouses. All orders are shipped within 24-48 hours of receiving your order.

We offer fast door-to-door shipping anywhere in the US with any three of the following methods:

Standard Shipping: Arrives in 4 to 6 business days depending on location (1 day process + 3-5 shipping) - Free for orders over $35 and a standard $5 otherwise

Expedited Shipping: Arrives in 2 business days - $10 for shipments under 10 pounds (this is most orders) and $20 thereafter

Priority Shipping : Arrives in 1 business day - $20 for shipments under 10 pounds (this is most orders) and $40 thereafter

We do ship to the US Territories, PO Boxes, and Military APO/FPO addressed, but please allow additional time for shipments as well. At the moment, we only offer Standard shipping options to these locations, and the shipments can range anywhere between 5-10 business days depending on your location.

Arousing Appetites offers fast door-to-doo shipping anywhere in the US with FedEx, UPS and USPS

Returns

We're not perfect and accidents happen, but rest easy knowing you're covered by our 120-day, 100% satisfaction money back guarantee.

We want you to be completely and perfectly satisfied, and that is why we offer a 120-day money back guarantee from the date you ordered your product(s).

If your item qualifies for a return, we’ll require either a receipt, an order number or any other proof of purchase. If 120 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Eligibility

To be eligible for a return, your item must be:

The Nitty Gritty on Returns & Exchanges

Exempt Goods

Several types of goods are exempt from being returned. Some examples of non-returnable items include:

Partial Refunds

There are certain situations where only partial refunds may be granted, including:

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Nex,t contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at contact@arousingappetites.com.

Sale or Discounted Items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to make an exchange, send us an email at contact@arousingappetites.com.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.

If the item wasn’t marked as a gift when purchased, or the gift-giver had the order shipped to themselves to give to you later, we will send a refund to the gift-giver and they will find out about your return.

Gifts by Arousing Appetites

If you have any questions about this, please send us an email at contact@arousingappetites.com and we'll help get things squared away ASAP.